FAQs
Frequently Asked Questions
How long does it take to process my order?
All KAYLUNA products are made to order. Processing typically takes 2–7 business days before your order is shipped.
How long does shipping take?
Shipping times vary depending on your location. Most orders arrive within 3–15 business days after production, while international orders may take longer.
Do you ship internationally?
Yes! We proudly ship to customers around the world. Shipping costs and delivery times are calculated at checkout.
Can I track my order?
Yes. Once your order has shipped, you'll receive a tracking number by email so you can monitor your delivery.
Can I change or cancel my order?
Orders may only be cancelled or changed within 2 hours of purchase. After production begins, changes and cancellations are no longer possible.
Do you accept returns or exchanges?
Because our products are made to order, we do not accept returns or exchanges for incorrect sizes, colors, or change of mind. If your item arrives damaged, defective, or incorrect, please contact us within 30 days of delivery.
What should I do if my item arrives damaged?
Please email us at kaylunastore@gmail.com with your order number and clear photos of the item. We'll review your request and arrange a replacement or refund if your claim is approved.
What payment methods do you accept?
We accept major credit and debit cards, PayPal, and other secure payment methods available at checkout.
How do I choose the correct size?
Each apparel product includes a detailed size guide. We recommend checking the measurements carefully before placing your order.
Are your products made to order?
Yes. Every KAYLUNA product is created specifically for your order through our trusted print-on-demand fulfillment partners.
How can I contact KAYLUNA?
We're always happy to help! Contact us anytime at:
We'll respond as quickly as possible, typically within 1–2 business days.