Return & Refund Policy

Last Updated: June 2026

At KAYLUNA, every product is made to order just for you. We want you to love your purchase, and we're here to help if something isn't right.

Returns

Because our products are custom-made through our print-on-demand fulfillment partners, we do not accept returns or exchanges for:

• Ordering the wrong size, color, or style

• Buyer’s remorse or change of mind

• Incorrect information provided by the customer (including shipping address)

Please review your order carefully before completing your purchase.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 30 days of receiving your order.

To help us resolve the issue quickly, please include:

• Your order number

• A brief description of the issue

• Clear photos showing the damaged, defective, or incorrect item

If your claim is approved, we will provide a replacement or a full refund at no additional cost.

Refunds

Approved refunds will be issued to your original payment method. Depending on your bank or payment provider, it may take 5–10 business days for the refund to appear in your account.

Order Cancellations

Orders may only be cancelled within 2 hours of purchase. Once production has started, we are unable to cancel or modify your order.

Lost Packages

If your tracking information shows your package as delivered but you have not received it, please contact the shipping carrier first. If you still need assistance, contact us and we'll do our best to help.

Contact Us

If you have any questions about returns or refunds, please contact us:

KAYLUNA
Email: info@kayluna.store

Thank you for shopping with KAYLUNA. We appreciate your support and are committed to providing quality products and excellent customer service.