Processing Time

Each order is made especially for you after your purchase is placed. Orders are typically processed within 2–7 business days before shipping.

Estimated Delivery

• United States: 3–7 business days
  
• Canada: 5–10 business days
  
• International: 10–30 business days
  

Delivery times are estimates and may vary due to customs, holidays, weather, or carrier delays.

Tracking Your Order

Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package every step of the way.

Important Information

• We currently ship to most countries worldwide.
  
• Orders with multiple items may arrive in separate packages.
  
• Shipping costs are calculated at checkout based on your location.
  

KAYLUNA Promise

We're committed to delivering quality products with care. If you experience any shipping issues, please contact us at kaylunastore@gmail.com and we'll be happy to assist you.

Materials

• Durable polycarbonate outer shell
  
• Flexible, shock-absorbing TPU inner lining
  
• High-quality printed design
  
• Available in matte or glossy finishes, depending on the selected style
  

Care Instructions

• Wipe clean with a soft, damp cotton or microfiber cloth.
  
• Add a small drop of mild dish soap for stubborn marks.
  
• Do not use bleach, alcohol, or abrasive cleaners.
  
• Remove the phone before cleaning the case.
  
• Allow the case to air dry completely before using it again.

Return & Refund Policy

Last Updated: June 2026

At KAYLUNA, every product is made to order just for you. We want you to love your purchase, and we're here to help if something isn't right.

Returns

Because our products are custom-made through our print-on-demand fulfillment partners, we do not accept returns or exchanges for:

• Ordering the wrong size, color, or style

• Buyer’s remorse or change of mind

• Incorrect information provided by the customer (including shipping address)

Please review your order carefully before completing your purchase.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 30 days of receiving your order.

To help us resolve the issue quickly, please include:

• Your order number

• A brief description of the issue

• Clear photos showing the damaged, defective, or incorrect item

If your claim is approved, we will provide a replacement or a full refund at no additional cost.

Refunds

Approved refunds will be issued to your original payment method. Depending on your bank or payment provider, it may take 5–10 business days for the refund to appear in your account.

Order Cancellations

Orders may only be cancelled within 2 hours of purchase. Once production has started, we are unable to cancel or modify your order.

Lost Packages

If your tracking information shows your package as delivered but you have not received it, please contact the shipping carrier first. If you still need assistance, contact us and we'll do our best to help.

Contact Us

If you have any questions about returns or refunds, please contact us:

KAYLUNA
Email: info@kayluna.store

Thank you for shopping with KAYLUNA. We appreciate your support and are committed to providing quality products and excellent customer service.

Material: Premium polycarbonate outer shell with a shock-absorbing TPU inner lining for lasting durability and everyday protection.

Protection: Dual-layer construction helps guard your phone against drops, bumps, scratches, and daily wear.

Fit: Precision-engineered with accurate cutouts for buttons, ports, speakers, and cameras. Compatible with wireless charging on supported devices.

Features: Lightweight yet durable design with vibrant, high-quality printing. Available in Matte and Glossy finishes, depending on the selected style.

Perfect For: Everyday use, work, travel, and anyone looking for stylish, reliable phone protection.

EU Responsible Person

Company: HONSON VENTURES LIMITED

Email: gpsr@honsonventures.com

Address: 3, Gnaftis House, Flat 102, Mesa Geitonia, Limassol 4003, Cyprus

Product Compliance

Brand: Generic Brand

EU Warranty: 2-year warranty for customers in the European Union and Northern Ireland in accordance with Directive 1999/44/EC.

Safety Information

• Intended for adult use.
  
• Blank product sourced from South Korea.
  

Care Instructions

Clean with a soft, damp cotton or microfiber cloth. For tougher marks, add a small drop of mild dish soap, then wipe clean and allow the case to air dry.