Processing Time

Each order is made especially for you after your purchase is placed. Orders are typically processed within 2–7 business days before shipping.

Estimated Delivery

• United States: 3–7 business days
  
• Canada: 5–10 business days
  
• International: 10–30 business days
  

Delivery times are estimates and may vary due to customs, holidays, weather, or carrier delays.

Tracking Your Order

Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package every step of the way.

Important Information

• We currently ship to most countries worldwide.
  
• Orders with multiple items may arrive in separate packages.
  
• Shipping costs are calculated at checkout based on your location.
  

KAYLUNA Promise

We're committed to delivering quality products with care. If you experience any shipping issues, please contact us at kaylunastore@gmail.com and we'll be happy to assist you.

Materials

• Made from premium Airlume combed and ring-spun cotton for exceptional softness and everyday comfort.
  
• Heather colors contain a cotton and polyester blend for added durability.
  
• Lightweight, breathable fabric designed for all-day wear.
  

Care Instructions

• Machine wash cold with like colors.
  
• Turn the garment inside out before washing to help protect the print.
  
• Use non-chlorine bleach only when needed.
  
• Tumble dry on low heat or hang to dry for the best results.
  
• Do not iron directly on the printed design.
  
• Do not dry clean.

Quality You Can Trust

Every KAYLUNA product is made to order using high-quality printing methods to deliver vibrant colors, lasting durability, and a premium finish you'll enjoy for years to come.

Return & Refund Policy

Last Updated: June 2026

At KAYLUNA, every product is made to order just for you. We want you to love your purchase, and we're here to help if something isn't right.

Returns

Because our products are custom-made through our print-on-demand fulfillment partners, we do not accept returns or exchanges for:

• Ordering the wrong size, color, or style

• Buyer’s remorse or change of mind

• Incorrect information provided by the customer (including shipping address)

Please review your order carefully before completing your purchase.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 30 days of receiving your order.

To help us resolve the issue quickly, please include:

• Your order number

• A brief description of the issue

• Clear photos showing the damaged, defective, or incorrect item

If your claim is approved, we will provide a replacement or a full refund at no additional cost.

Refunds

Approved refunds will be issued to your original payment method. Depending on your bank or payment provider, it may take 5–10 business days for the refund to appear in your account.

Order Cancellations

Orders may only be cancelled within 2 hours of purchase. Once production has started, we are unable to cancel or modify your order.

Lost Packages

If your tracking information shows your package as delivered but you have not received it, please contact the shipping carrier first. If you still need assistance, contact us and we'll do our best to help.

Contact Us

If you have any questions about returns or refunds, please contact us:

KAYLUNA
Email: info@kayluna.store

Thank you for shopping with KAYLUNA. We appreciate your support and are committed to providing quality products and excellent customer service.

Product Information

• Material: 100% Airlume combed & ring-spun cotton (fiber content may vary by color)

• Fit: Retail fit with a classic crew neckline

• Origin: Blank product sourced from Honduras

• Age Recommendation: For adults

Care instructions: Machine wash: cold (max 30C or 90F), Non-chlorine: bleach as needed, Tumble dry: low heat, Iron, steam or dry: medium heat, Do not dryclean

EU Representative

HONSON VENTURES LIMITED

gpsr@honsonventures.com

3, Gnaftis House Flat 102

Limassol, Mesa Geitonia 4003

Cyprus

Product Compliance

• 2-year warranty in the EU and Northern Ireland (Directive 1999/44/EC)

Warnings

• Adult use only.